Privacy Policy

O’Shea & Sons Builders Pty Ltd (ABN 34 164 148 038) (“O’Shea & Sons Builders”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact our team or engage our services.

We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

O’Shea & Sons Builders Pty Ltd is a family-owned luxury custom home builder based in Brisbane, Queensland. We specialise in architecturally designed custom homes, renovations, extensions, interior design and boutique residential developments throughout Brisbane and South East Queensland.

What Personal Information We Collect

Depending on your interaction with us, we may collect personal information including:

• Full name
• Email address
• Telephone number
• Residential or postal address
• Property address or project location
• Project details and building requirements
• Budget information voluntarily provided
• Consultation notes
• Information submitted through enquiry forms
• Correspondence with our team
• Employment application information (where applicable)

When you visit our website, we may also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages viewed
• Time and date of your visit
• Referring website
• Website usage information

How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Contact us by telephone or email
• Request a consultation
• Meet with our team
• Engage our services
• Apply for employment
• Subscribe to marketing communications (where applicable)

We may also collect information automatically through cookies and website analytics technologies.

Why We Collect Personal Information

We collect personal information only where it is reasonably necessary for our business activities.

Your information may be used to:

• Respond to enquiries
• Arrange consultations
• Prepare proposals and quotations
• Design and deliver our building services
• Manage projects and client relationships
• Communicate throughout your project
• Improve our website and customer experience
• Respond to employment enquiries
• Meet our legal and regulatory obligations
• Protect our legal rights

Where you have chosen to receive updates from us, we may also use your information to communicate relevant news, services or project updates.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors interact with our website and enhance website performance.

We currently use:

• Google Analytics to better understand website traffic and visitor behaviour.

Cookies help us:

• Analyse website performance
• Improve user experience
• Understand which content is most valuable to visitors
• Improve website functionality

You can manage or disable cookies through your browser settings. Please note that doing so may affect the functionality of certain areas of our website.

Third-Party Business Systems

To provide our services efficiently, we use trusted third-party software providers that may collect, process or securely store personal information on our behalf. These include:

• Microsoft 365 for email communications, document management and business operations.
• Buildertrend for project management, client communication and construction administration.
• QuickBooks for accounting, invoicing and financial record management.
• Google Analytics for website analytics.

These providers are only given access to the information reasonably required to perform their services.

Buildertrend Client Portal

Where applicable, we use the Buildertrend Client Portal to help manage your project and improve communication throughout the design and construction process. The portal provides a secure online platform where clients can access project information, view schedules, review plans and documents, approve selections and variations, monitor progress, communicate with our team and access other project-related information.

Any personal information collected or stored through Buildertrend is managed in accordance with this Privacy Policy and Buildertrend’s own privacy and security practices.

Clients are responsible for maintaining the confidentiality of their Buildertrend login credentials and should notify us promptly if they believe their account has been accessed without authorisation or their login details have been compromised.

Disclosure of Personal Information

We do not sell, rent or trade your personal information.

Where necessary to deliver our services, we may disclose personal information to:

• Architects
• Interior designers
• Engineers
• Surveyors
• Consultants
• Trades and subcontractors
• Suppliers
• Professional advisers
• Information technology providers
• Government authorities or regulators where required by law

We only disclose personal information where reasonably necessary to provide our services, where you have authorised us to do so, or where disclosure is required or permitted by law.

Overseas Disclosure

Some of the software platforms and cloud-based services we use, including Microsoft 365, Buildertrend, QuickBooks and Google Analytics, may store or process personal information on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure our service providers maintain appropriate safeguards to protect your personal information in accordance with applicable privacy obligations.

Storage & Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• Secure cloud-based business systems
• Password-protected devices and accounts
• Restricted staff access
• Secure document storage
• Regular software updates
• Appropriate administrative safeguards

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you and request that inaccurate, incomplete or out-of-date information be corrected. Requests should be submitted using the contact details provided below. We will respond within a reasonable timeframe and may refuse access only where permitted under Australian privacy law.

Marketing Communications

If you have chosen to receive marketing communications from O’Shea & Sons Builders, you may unsubscribe at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is intended for adults considering building or renovating a home. We do not knowingly collect personal information from children.

Privacy Complaints

If you have any concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, our business practices or our services. The most current version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

O’Shea & Sons Builders Pty Ltd
ABN: 34 164 148 038
Phone: 1800 717 477
Email: info@osheabuilders.com.au
Website: https://osheabuilders.com.au
Brisbane, Queensland, Australia